Questions?  EMAIL US AT:  [email protected]



Established in 2010, Photo Prop Floors & Backdrops is the inventor of custom printed backdrops, Newborn Mini Drops, Printed Newborn Posing Fabrics. Featuring thousands of unique backdrop and floordrop designs from noted photographers and designers, all designs are available to be printed on your choice of high quality materials to fit your specific studio needs!


- Backdrop/Floordrop Industry Pioneer & Leader
- Thousands of designs from noted designers
- Best quality materials on the market - many styles to choose from!
- Also offering Mini Drops and Posing Fabrics as well as The Perfect Posie
- Easy ordering and lightning fast turnaround
- Loyal Customer Rewards Program
- Superior Customer Service
- World Class Vendor Partners




IMPORTANT REMINDERS:

Keep in mind that our custom printed backdrops and floordrops are not returnable or exchangeable so we strongly suggest that you review the information and images for each material in detail before making your selection.

Please review the design listings on our website carefully. Before you check-out you have the opportunity to re-review your order once again. Once an order has been submitted to the printer we cannot make adjustments, cancellations, or combinationsAll sales are final. All sales are printed, manufactured, and processed to order. There are no exceptions to this policy. 

 

SIZING:

We often get asked what size is recommended.  We suggest taking measurements of your available space to decide what will best work for your needs, read the "Sizing" section, below, to understand how your design will print, and then reviewing the tips in our Materials Overview Page.



COLOR DISCLAIMER AND PRINTING PROCESS:


sRGB vs CMYK:

All digital screens (phones, tablets, monitors) display color using the sRGB color mode which is optimized for light-based display, not print. However, our FABRIC BASED backdrops and floordrops, non skid floormats, and flat mats are professionally printed using dye sublimation, a process that uses CMYK color values (Cyan, Magenta, Yellow, and Black). This is standard for most high-quality printing. 

Because of this difference:

What you see on your screen (sRGB) may not exactly match the printed product (CMYK). The printer must convert your sRGB file to CMYK, and during this conversion, some colors may shift. Colors like neons, metallics (e.g., gold), and rich purples/blues are especially difficult to match exactly because they fall outside CMYK's printable range. Solid colors or soft gradients may also appear slightly different in print compared to your digital preview. This is a normal part of the print process, and slight variations are to be expected. We do our best to maintain color integrity, but perfect screen-to-print matching is not guaranteed in this process.

Due to the wide variety of monitor settings, screen calibrations, and individual viewing environments, we cannot guarantee that the colors shown on your device will exactly match the colors of the printed backdrop.  Slight variations in color, texture, or size may occur, and these do not qualify as defects.

Color Variations: 

Did you know our design prints will differ in colour, tone and saturation if printed to different fabric? For example, a non skid floormat or flat mat can have a different colour profile, saturation and tone versus a fabric print. Please do not attempt to match different fabrics.  Color may also vary slightly between materials due to the nature of how each substrate absorbs and renders ink. We do not offer refunds, exchanges, or reprints based on perceived color discrepancies, as these are a natural result of the printing process.

Please note that identical designs printed on the same material in different print runs may vary slightly in color, tone, and saturation. This is a natural result of the printing process and can be influenced by factors such as environmental conditions, ink batches, and printer calibration at the time of production. If you require multiple items to match exactly, we strongly recommend ordering them together in the same transaction, so they are produced in the same print run. We cannot guarantee color consistency between separate orders produced at different times.

White Unprinted / Light Colored Backdrops:

Our fabric prints and floormats are created using the dye sublimation process, where heat is used to turn solid dye into gas, which then permanently bonds with the fabric fibers. This produces a durable, vibrant, and long-lasting print that won't peel or crack when used and cared for properly.

Dye sublimation uses the CMYK color model, but it cannot print white ink. Any areas meant to appear white in your design will simply be left unprinted, allowing the base color of the fabric to show through. As such, if the fabric is not a bright, neutral white, those areas may appear slightly grey, blue, or magenta depending on the fabric tint and lighting.

If your project requires precise, clean whites without any tint, we recommend checking with us before ordering or considering another material or printing process better suited for your specific needs.


MATERIAL OVERVIEW:

Please reference our detailed overview of all our printed materials by clicking HERE.

We offer the highest quality backdrops/floordrops on the market in a wide range of variety of materials for you to choose from. The material that you choose will depend on your individual needs. 

Please note that each material, highlighted in the link above, has its own unique characteristics.  Each material will produce a different result based on the material that it is printed on.  Please keep this in mind if you are ordering 2 of the same design on 2 different materials that you would like to use together.  Two prints on two different materials will not have the same final look. 
 
Material Variability Disclaimer:

Due to the nature of textile supply chains, the base fabrics used in our products may change over time. Variations in stretch, texture, and ease of installation may occur as a result of changes in available materials. These variations are not considered defects. We reserve the right to make adjustments to our base fabrics as needed, provided that the final product remains consistent with our quality standards - specifically wrinkle resistance and stain resistance, when used as recommended.


MATERIAL REMINDERS:

Stain Resistance Notice

Our SEG (Silicone Edge Graphic) Sleeves are printed using a high-quality dye sublimation process on durable polyester fabric. This method infuses the ink directly into the fibers, resulting in vibrant, long-lasting prints that are resistant to fading, cracking, or peeling under normal use.

However, please note: 

These fabrics are stain-resistant, not stain-proof. While the surface helps repel many water-based substances and allows for gentle spot cleaning, stains from oil-based, greasy, or dark-pigmented materials may set permanently.

For Cake Smash Sessions: 

If you choose to use SEG Sleeves during cake smash photography, we strongly recommend:

  • Avoiding cakes or frostings made with vegetable shortening (e.g., Crisco), buttercream, or other oily bases. These can leave irreversible stains on the fabric.
  • Opting for whipped cream, sponge cake, or other low-fat, light-colored options where possible.
  • Placing a protective barrier layer (like parchment paper or a disposable mat) between the cake and the fabric backdrop if you’re unsure of the ingredients.
  • Cleaning the fabric immediately after use with mild soap and water to minimize staining risk.

The fabric has not been tested for exposure to: 

  • Common party items like spaghetti, pizza, sauces, paints, slime, etc. 

We advise you to conduct a spot test before using any substance on the fabric to ensure it won’t leave a permanent mark.  Ultimately, customers are responsible for the condition and use of their fabric backdrops. We do not provide refunds or replacements for stains resulting from improper use.


NON SKID FLOORMATS:

If you order a non-skid floormat please be aware that they can arrive with a rubber odor.  We suggest hanging the mat outside with the rubber side in direct sunlight for as many hours as possible.  Solar heat causes rubber to release the odor (also referred to as outgassing). The smell will dissipate. To help speed up the process you can spray a neutral pH cleaner such as Simple Green (or a mix of 50/50 water and apple cider vinegar or white vinegar) on the rubber backing and then allow the mat to thoroughly air dry in the sun.  You can also Febreeze the rubber as well.


VINYL/POLY PAPER:

USA based Vinyl and Poly Paper backdrop/floordrops will arrive with a thick white border around the design to help protect the design in shipment (at no additional cost to you). You can use this area as a place to clamp your drops or if you prefer, you can simply remove the excess material with household scissors. Please note: based on how the printer feeds the large rolls of the material through the printer the white border will not always be perfectly symmetrical on all sides. This does not affect the the printed design in any way and has no bearing on the quality of the print. It is merely there to protect the design. 

Vinyl floors should be used on a completely flat & clean surface. They will not work with carpet unless something is used underneath like a sheet of wood, Plexiglas, etc.
ALWAYS use caution when placing any objects that are not soft on the surface of the Vinyl, Poly or Floormats to ensure you don't scratch the design! Keep in mind that this is a "printed" surface and is not impermeable to being scratched by dragged items/props across the floor/drop. We suggest you use protective pads on your props so that sharp edges are not rubbing against the drops. Always lift and move your props versus dragging them across the surface of the prop. *We are not responsible if you scratch your floor/drop.*

Vinyl, Poly or Floormats can be stored ROLLED or laid/hung flat to avoid creasing. Do not fold Vinyl, Poly or Floormats or they can crease.
Cake smashes on drops or floors are at your own risk. Vinyl coated canvas cleans up with a GENTLE application of warm soapy water but we suggest that you test darker-colored icing to ensure it will not stain the material.

MATERIAL FLAWS:

    Printed Fabrics: Please note that some tiny flaws should be expected. Occasionally, tiny pieces of fuzz on the fabric dislodge after the backdrop or floodrop is printed and leave behind small unprinted/white spots.  

    If your print arrives with a small mark on it please note that it may not,  necessarily, be considered a defect.  Occasionally, there may be a mark transferred onto the print due to the busy work environment of our print house. We ask that you try to wash the print in the washing machine on a cold cycle to see if the spot comes out.  

    Due to the heat transfer process, as well as the hemming process, for some fabric prints - you can lose a portion of the edges of the design on all four sides and edges may not be perfectly square.

    Vinyl:  Through compounding, where vinyl resin in the form of powder is mixed with multiple products, you’ll have the end result of vinyl.  Its actual consistency will depend on how it is manufactured.  Sometimes there are blemishes in the compound but they do not affect the quality of your print and how it will look when photographed.  They are not considered print defects. 

    Solid Colored Prints: We cannot guarantee that there will not small printing flaws on solid-color, semi-solid, and textured prints.  These prints will be at your own risk.

    Hand-Cutting/Print SizingPlease note that some of our materials may be hand-cut, which may result in slight variations in the final dimensions. While we strive to match the advertised size as closely as possible, small discrepancies can occur due to the handmade nature of the cutting process. These minor differences are not considered defects but rather a normal characteristic of handcrafted production.

    Due to the heat transfer process and hemming, some designs may lose a slight portion along the edges. Edges are not guaranteed to be perfectly perpendicular or square

    Due to the nature of fabric and textile production: Edges are not guaranteed to be perfectly perpendicular or square. Minor variations in edge alignment can occur. These variations are normal and not considered defectsFor best results in photos: Bottom edges should be styled with props or tucked during setup. We recommend tucking under a floodrop or using a support to create a clean visual line




    UNDERSTANDING ORIENTATION / SIZING / CROPPING / PROOFS



    ORIENTATION:

    The height and width are determined by the orientation of how the design is shown/advertised) in the listing.  It is *NOT* indicated by the order the size is shown in the dropdown. 

    Think of it like printing a photo for your clients:

    If the design is shown in landscape/horizontal, it will print in landscape orientation.
    Example: An 8x10 ordered in landscape will print as 8 feet high x 10 feet wide

    If the design is shown in portrait/vertical, it will print in portrait orientation.
    Example: An 8x10 ordered in portrait will print as 8 feet wide x 10 feet high

    The orientation of the design will always match the listing image.
    The dimensions dropdown just lists sizes (they don't determine the orientation).

    If you are unsure of what a design will look like and you would like to see a proof before ordering please email us at [email protected].


    CROPPING / SIZING YOUR DESIGN:

    Regular designs are typically displayed in each listing at a 5-foot by 7-foot ratio. The design you order will print exactly as shown (unless you select a larger or smaller size than the 5x7 sample).

    Here’s how we handle sizing changes:

    Ordering a larger size: Our design team will stretch the design to fit the width you choose, as long as it doesn’t distort the image. If stretching isn’t suitable, we will crop the design to fit the larger dimensions you selected.

    Ordering a smaller size: We will either crop the design to fit the smaller size or shrink the entire design where appropriate. Many designs adapt well to smaller formats when resized. We make every effort to choose the best option to preserve the design’s quality and appearance.

    Standard Cropping of non-square Prints:

    All sample images shown online are digital representations of the source files and may vary slightly from the final print due to cropping. All prints are cropped to accommodate our standard bleed area, so a portion of the design may be trimmed depending on the size and material you choose.  For SEG prints designed to fit into a Fabric Frame, please note that some fabric needs to be tucked into the frame to achieve perfect tension. The cropped elements are not part of the main photographed design and do not affect the overall appearance or appeal of the finished product.

    Cropping of Square Prints to Order:

    Sizes such as 5x5, 8x8, 10x10, 1.5x1.5, and 2x2 require a 1:1 (square) ratio. Because of this, your design will be cropped into a square shape from the original source file, as shown online, to fit your order. This cropping helps avoid unrealistic print results. Please note that with square crops, some parts of the design may not appear in the final print. If you would like to see a mock-up before ordering or have any questions, feel free to contact our customer service at [email protected]

    A bouquet of white flowers

Description automatically generated with low confidence

    FIGURING OUT WIDTH & HEIGHT OF PLANKS FOR WOOD FLOORDROPS:

    If the boards run vertically (tall):

    Count the total number of planks shown in the design. Then, divide the width of the material you’re ordering (e.g., 52", 60", 61", 8 feet) by the number of planks.

    Example: For an 8-foot-wide material (96 inches) with 10 vertical planks, each plank will be approximately 9.6 inches wide.

    If the boards run horizontally (wide):

    Count the total number of planks shown in the design. Then, divide the height of the material you’re ordering (e.g., 5 ft, 6 ft, 7 ft, 8 ft, 9 ft, 10 ft) by the number of planks.

    Example: For a 7-foot-tall material (84 inches) with 8 horizontal planks, each plank will be approximately 10.5 inches tall. 


    OTHER REMINDERS:

    IN USE IMAGES

    When viewing "in use" images from customers on our website please keep in mind the differences in lighting conditions, white balance, and photo editing by customers featured on our site can cause further variation in how products appear.  ALWAYS review the watermarked design image (rather than the customer samples) to review exactly what you are purchasing.

    DIGITAL CREATIONS/AI-ASSISTED DIGITAL TOOLS

    Some of our backdrop designs are created using AI-assisted digital tools. This design process can occasionally produce minor surreal elements or irregularities, such as unusual object shapes, slight asymmetry, or abstract details. Minor anomalies such as irregular patterns, surreal textures, or unexpected visual elements may be present. These characteristics are a natural and expected part of AI-generated artwork, and they contribute to the unique, artistic feel of each design. 

    They are not considered flaws, defects, or grounds for return or refund. We recommend reviewing all product photos and close-up views before placing an order. If you have questions about a specific design, please feel free to reach out prior to purchasing.  


    HAND MADE DESIGNS: 

    Please note that a majority of our backdrop designs are handmade, and as such, may have slight imperfections or variations. These characteristics are a natural part of the handmaking process and should be expected. While we take great care to ensure the highest quality in our products, small flaws should not be considered defects. We do not offer reprints or refunds for minor imperfections as they are part of the uniqueness and charm of our handcrafted items. Customers have the opportunity to carefully review the designs and the fine details, on our website, prior to ordering.  

    LARGE FORMAT PRINTING:

    Large format printing, such as your backdrops, are designed to be used in photographic settings and are intended to be viewed from a standard subject-to-backdrop distance (typically 4 to 6 feet). Your backdrops are designed to be in the depth of field (DOF)  Inspecting the backdrop at extremely close range (e.g., within inches) may reveal pixelation, pattern irregularities, or AI artifacts that are not visible or relevant in normal use. By purchasing large format printed products, you acknowledge and accept these conditions.  If you have questions regarding the proper use of backdrops please email us at [email protected] (prior to placing your order).

    LIGHTING:

    Our backdrops and floordrops work well with both studio lighting and natural lighting. If you’re new to using backdrops or floordrops, we highly recommend checking out our Tips & Tricks for lighting can be found on our website HERE. Becoming familiar with proper lighting techniques will help you get the best results from your setup.




    SALES TAX and Customs Disclaimer:

    • USA: Sales tax applies only to orders shipping to Georgia.
    • Canada: Orders may incur customs duties or import taxes.
    • UK and EU: No customs fees or taxes when ordering regionally available materials.
    • Australia, New Zealand, South Africa: Fleece orders may be subject to customs fees or taxes on delivery. No customs fees or taxes when ordering regionally available materials.
    • All other regions: Orders may incur customs duties or import taxes depending on local regulations. 


    TURNAROUND/PROCESSING TIME:

    Printing times vary depending on the material, size, and the volume of orders received each day. Please note that during large sales or high-volume periods, turnaround times may be extended. 

    We CANNOT guarantee the arrival of your shipment by a specific date. Unfortunately, once the package leaves our facilities we have absolutely no control over shipping delays that can hold up the arrival of your shipment. The delivery dates they provide on their tracking websites are "estimates" only. We suggest that you do not schedule your photo shoots once you have physically received your products.

    • USA/Canada prints: 
      Turnaround time for order processing/printing for all materials is approximately 1-2 weeks plus shipping time. 
      Timing is an approximate so please leave ample time when ordering. 
      We CANNOT guarantee the arrival of your shipment by a specific date unless a special arrangement is made prior to checkout.
    • AUSTRALIA/NEW ZEALAND prints: 
      Turnaround time for order processing/printing for SEG Fabric Sleeves or Photex is approximately 0-2 weeks plus shipping time.
      Delivery time for Fleece is approximately 10-30 business.
      Timing is an approximate so please leave ample time when ordering. 
      We CANNOT guarantee the arrival of your shipment by a specific date unless a special arrangement is made prior to checkout.

    • UK based prints: 
      Turnaround time for order processing/printing for SEG Fabric Sleeves or Photex is approximately 2-3 weeks plus shipping time. 
      Turnaround time for order processing/printing for Flat Mats is approximately 2-3 weeks plus shipping time
      Turnaround time for order processing/printing for Lux Mats is approximately 1-2 weeks plus shipping time. 
      Delivery time for Fleece is approximately 1 week to most* UK locations.
      Timing is an approximate so please leave ample time when ordering. 
      We CANNOT do RUSH processing orders for this region.

    • EU based prints: 
      Turnaround time for order processing/printing for SEG Fabric Sleeves or Photex is approximately 2-4 weeks plus shipping time. 
      Turnaround time for order processing/printing for Flat Mats is approximately 2-3 weeks plus shipping time
      Turnaround time for order processing/printing for Lux Mats is approximately 1-2 weeks plus shipping time. 
      Delivery time for Fleece is approximately 5-15 business days.
      Timing is an approximate so please leave ample time when ordering. 
      We CANNOT do RUSH processing orders for this region.

    • SOUTH AFRICA prints: 
      Turnaround time for order processing/printing is approximately 1-2 weeks plus shipping time. 
      Timing is an approximate so please leave ample time when ordering. 
      Delivery time for Fleece is approximately 10-30 business.
      We CANNOT guarantee the arrival of your shipment by a specific date unless a special arrangement is made prior to checkout.

    • All Other Regions: 
      Turnaround time for order processing/printing is approximately 1-2 weeks plus shipping time. 
      Delivery time for Fleece is approximately 10-30 business.
      We CANNOT guarantee the arrival of your shipment by a specific date unless a special arrangement is made prior to checkout.
    • Travel Lite SEG Backdrop Frames & Traditional Backdrop Frames: 
      Turnaround time for order processing is approximately 1-2 weeks plus shipping time.  
      Timing is an approximate so please leave ample time when ordering.
      We CANNOT guarantee the arrival of your shipment by a specific date. 

    • The Perfect Posie: 
      Turnaround time for order processing is approximately 0-2 weeks plus shipping time.  
      Timing is an approximate so please leave ample time when ordering.
      We CANNOT guarantee the arrival of your shipment by a specific date unless a special arrangement is made prior to checkout.
    • Digital downloads:
      Digital Downloads arrive in a link in your email immediately after purchase at the bottom of the paid receipt email.

    We CANNOT guarantee the arrival of your shipment by a specific date unless a special arrangement is made prior to checkout.

    We suggest that you do not schedule your photoshoots until you have physically received your products.

    SHIPPING INFORMATION/SHIPPING POLICIES:

    Shipping Calculations:

      Shipping rates are calculated based on the total weight and dimensions of your package. We do combine shipping for items that ship from the same location and can be safely packaged together. If any additional shipping fees are required, we will contact you prior to printing to confirm and collect the balance.

      Please note that additional shipping charges may apply in the following cases:

      Orders including multiple Floormats, Flat Mats, Mini Mats, Vinyl, Poly Paper, or Steady Grip items

      Bulk orders with a high quantity of fabric-based prints

      International orders where the shipping estimate provided at checkout does not fully cover the actual shipping cost

      If your order contains a mix of materials that do not ship from the same location we'll reach out to you via email to collect any shipping balance due.

      USA Shipments: 

      Fleece, stretch, Mini Drops and Posing Fabrics can ship together folded depending upon the total quantityExtra shipping fees may occur if you have large order.

      Vinyl, Poly Paper, Steady Grip can ship combined (per material) rolled. Extra shipping fees may occur if you order more than (1) or if you have a larger order.

      Non Skid Floormats, Flat Mats, and Mini Mats ship individually rolled.  Extra shipping fees occur if you order more than (1).

      UK Shipments: 

      SEG Fabric Sleeves and Photex can ship together folded depending upon the total quantity. Extra shipping fees may occur if you have large order.

      Vinyl, Flat Mat, and Lux Mat orders ship individually. Extra shipping fees occur if you order more than (1).

      Fleece orders ship individually. 

      EU Shipments: 

      SEG Fabric Sleeves, Photex, Vinyl and Flat Mat orders ship individually. Extra shipping fees occur if you order more than (1).

      Fleece orders ship individually. 

      NEW ZEALAND Shipments: 

      Temporarily unavailable: SEG Fabric Sleeves and Photex can ship together folded depending upon the total quantity. Extra shipping fees may occur if you have large order.

      Fleece orders ship individually. 

      AUS Shipments: 

      SEG Fabric Sleeves and Photex can ship together folded depending upon the total quantity. Extra shipping fees may occur if you have large order.

      Vinyl orders ship individually. Extra shipping fees may occur if you order more than (1).

      Fleece orders ship individually. 

      South Africa Shipments: 

      SEG Fabric Sleeves and Photex can ship together folded depending upon the total quantity. Extra shipping fees may occur if you have large order.

      The Perfect Posie® 

      Each Posie ships individually. 

      Pick the Shipping Method that best matches your order at checkout.  If balance is due for an incorrect choice, it's no problem, we'll reach out via email to collect balance. Email:  [email protected] with any questions on choosing the correct shipping option for your order. International orders where the shipping estimate provided at checkout does not fully cover the actual shipping costs.

      If you would like an exact shipping quote prior to ordering please: 

      1) Log into your account on our website www.backdropsandfloors.com
      2) Create you draft order in your cart
      3) Click "save for later"
      4) email [email protected] and request a shipping quote for your pending shopping cart. 

      GENERAL SHIPPING REMINDERS:

      Backdrop orders ship with a variety of carriers.  We use the best price option base on the region, package size and weight - to save you the most on cost.
      If If there is a loss or breakage in shipment you will be issued a replacement of the same exact item once the claims process is completed (see RETURN/EXCHANGE/DAMAGE/LOSS POLICY at the bottom of this page for complete details).  There is no exception to this policy.
      You must ensure the shipping address for all of your purchases with your PPF&B account through our website is correct. We use the shipping address listed when you fill out your shipping information at checkout.  If you pay for your order via a manual PayPal invoice we use the shipping address listed on your PayPal account.

      If your package is returned to us for non-delivery/non-order acceptance you will be responsible for the additional shipping charges to re-send the package(s). If your package is shipped, based on the address information you provided us, but needs an address adjustment while it's in route with the carrier, you will be responsible for the additional shipping charges.

      Customs, import duties, or quarantine/fumigation fees for orders outside of our printing regions may be applied to International orders when the shipment reaches its local customs destination. Such charges are the sole responsibility of the recipient of your order and vary from country to country. We do not have details on this information so please contact your local customs office for details. Shipping laws are different in each country.

      PACKAGING / UNPACKING REMINDERS:

      Your Vinyl, Poly Paper, Steady Grip order may will arrive rolled inside of a heavy duty cardboard shipping tube that is great for storing the drops when not in use. If you experience any tightness in sliding your backdrops out of the tube, simply grab the corner of the innermost backdrop and twist in the opposite direction of how they are rolled. Backdrops will loosen and slide out.  All other backdrops will be received in a box or bag. 

      If your Vinyl backdrop drop shifts in the tube during shipment and the edges become wrinkled or creased just apply heat and the vinyl will smooth out or wrap the backdrop around the cardboard tube it was shipped in and secure the edges with a clip or rubber band. Leave it in a warm place and any wrinkles will come out. You can also cut the protective border off of the backdrop with household scissors, if you prefer.  Customers are responsible for ensuring that all staples are out of the shipping tube before attempting to remove backdrops from the shipping tube. If you do not remove the staples you can scratch/damage the material and you will be responsible.

      Fabric backdrops may arrive in a poly bag or box.

      Non-Skid Floor Mats may arrive in a heavy weight bag or box.

      LATE/MISSING SHIPMENTS:

      If your shipment does not arrive by the date estimated by the carrier please check the tracking number we've provided you to review the status of the package. 

      If the package appears to be lost after the shipment has gone past the "estimated" arrival date by a few days please contact us and we would be happy to research the issue the best we can, and if necessary put a claim in with the shipping carrier if the package was insured. We only have a small window of time to place claims with the courier. If you fail to notify us within 48 hours in the case of damage or within a week after "estimated arrival" (should have taken place) for lost packages your goods may not be able to be replaced.

      If you tracking shows the package has been delivered but you indicate that it has not been, we cannot reprint the order until the package is officially deemed lost with the carrier and an insurance claim has been paid to us. Once the package is deemed lost a replacement will be issued.


      COLD WEATHER SHIPPING NOTICE:

      If your vinyl backdrop or floor arrives during freezing temperatures, it may appear wavy, rippled, or “bubbly” when first unrolled. This is normal. Vinyl firms up during cold transit and needs warmth to relax back to its smooth state once indoors. Lay it flat in a warm room and allow it to reach room temperature. If the floor surface is cold, warming the space or gently warming the vinyl with a hair dryer while smoothing by hand can help it relax more quickly. Holding the edges flat while it cools can also help it settle.

      This is a temperature-related effect, not a defect. Once warmed and relaxed, the vinyl will remain smooth. When possible, allow your package to warm indoors for a few hours before unrolling during winter deliveries.


      CANCELLATION / RETURN / EXCHANGE / DAMAGE / LOSS POLICY:

      All sales are FINAL.  Because of the custom nature of our product we DO NOT ACCEPT returns or exchanges on any of our products.  There are no exceptions to this policy.

      Once an order has been put into production it cannot be canceled/refunded/exchanged. There are no exceptions to this policy.  

      If there are damages/defects/incorrect item sent please review the following instructions below.


      DAMAGES: 

      UK/EU:  When your delivery arrives: Please check for any damage to the packaging or if you aren't given the time and opportunity by the delivery driver to completely check the condition of the package contents, it is crucial that the consignment is only accepted as 'damaged'. This allows us to make a claim with the courier should the package contents later be found to be damaged. Accepting the consignment by providing a name to the delivery driver is treated by the courier(s) as accepting the consignment in good condition, and removes all liability from them. If this is done without registering the consignment as 'damaged', and the package contents are later found to be damaged, this means we are unable to make a claim with the courier, and as a result, will likely affect your eligibility for a re-print.

      ALL COUNTRIES: ALL COUNTRIES: If your package is DAMAGED by the carrier in transit please email us at [email protected] within 48 hours of receipt of product. If you do not contact us within this timeframe we reserve the right to deny a reprint/exchange of the damaged item.  

      We cannot reprint the damaged order until the package an insurance claim has been paid. Once the claim is approved a replacement will be issued. You will be issued a replacement of the same exact item once the claims process is completed. There is no exception to this policy. 

      When you email us at [email protected] please include the following:
      • The details of the damage that will help with your insurance claim as well as photos of the damages.  
      • Please include multiple angles of the damaged packaging, the packing materials, the shipping label on the package, multiple angles of the damage to the product. 
      *Please DO NOT discard packaging and packing material as it may need to be collected by the shipper for an inspection.

      *Please DO NOT use the defective products unless we instruct you to. 

      We are not responsible for damage caused by not removing all staples from your backdrop shipping tube. You are responsible for ensuring they are removed before pulling the drops out of the tube.

      DEFECT/INCORRECT ITEM:

      If your item is defective or an incorrect item was sent to you . If you do not contact us within this timeframe we reserve the right to deny an exchange of the defective/incorrect item.  We are always more than happy to correct any mistakes and send a pre-paid label to have the items returned to us if possible.   Human error is possible; although we do our best to inspect each order that is printed before it leaves our shop to ensure there are no defects (defects can be rips/tears/stains that cannot be washed upon arrival, as well as noticeable flaws in the print).   

      Please email us at [email protected] within 48 hours of receipt of the product(s) and include the following:

      Images must be taken with your DSLR or mirrorless camera (we do not accept phone photos, due to automatic saturation and contrast applied by mobile devices). 

      The details of the defect that will help us review the issue and find a proper resolution or provide you with any suggestions necessary

      Clear images of the defect (include multiple angles, if necessary, to clearly show the issue).   

      If there is a defect, that was NOT caused by the misuse of the item or damaging the item when packaging was opened - we will issue you an exchange for the same item and same material you originally ordered.

      What if I have a mark on my fabric on arrival?  Is this considered a damaged print?  No, not necessarily!  Simply place your backdrop in the wash, on a normal warm machine cycle, and you will find the mark is removed.  The busy production line, and our procurement tables, are high traffic areas.  It is possible for a small mark transfer on occasion.

      If the issue is related to color: please photograph the backdrop in the proper lighting and email us quality images of the issue. Cell phone images taken in ambient lighting are not preferable to see any printing or color issues.  Please take the item to your shooting space and share properly lit images (as you would photograph the backdrop with your clients).

      Many times you will find that ambient lighting skewed your view of the print.  By taking photos of the print in your professional environment; you will find that the backdrop/floordrop has printed correctly.  

       
      FLAWS:

      See the section at the top of the page titled "MATERIAL FLAWS"



      CUSTOM ORDERS:

      Click here to for custom orders.  Please note that custom orders are not eligible for any discounts.  Coupon codes or sales do not apply to custom orders. 

      CUSTOM EDITS:  
      (ex: Can you flip designs horizontally so the lighting comes from the opposite side, etc)

      We do not offer custom edits, tweaks, or flipped versions of our designs as part of our standard service. On rare occasions, if a request is made before ordering and is within our capacity, we may be able to flip a design exactly as shown. However, it is entirely the customer’s responsibility to thoroughly review the design and ensure it will work when flipped.  This includes words or other elements that may become incorrect or unrealistic when mirrored. We do not have the resources to analyze or adjust individual design elements post-flip, and we are unable to provide design checks for accuracy or realism once alterations are requested.

      We do not have the resources to accommodate custom tweaks to designs (such as adding lights, changing objects, or modifying layouts - as part of our regular workflow). If a custom request is possible, a custom art fee may apply.


      REWARDS PROGRAM:

      Click here to learn about our rewards program in more detail.


      GIFT CERTIFICATES:

      We offer gift certificates HERE.
      *Please note: Gift certificates expire 6 months after issue date.


      CONTACT INFORMATION:

      Please email [email protected]  

      We are an internet-based business and do not offer phone support. All customer service is handled exclusively via email. This policy it is vital to our business operations. 

      Email communication allows us to: provide detailed and thoughtful responses, include links, images, or reference materials as needed, and maintain clear records of all customer interactions, inquiries, and order details for quality and accountability.

      We understand the convenience of a phone call, but we respectfully ask that all communication be sent to [email protected]. Messages sent via social media or requests for phone calls will be redirected to email.



      COPYRIGHT WARNING!

      This site contains © copyrighted materials and we strictly enforce the following:
      • YOU MAY NOT, IN ANY WAY, DISTRIBUTE, COPY, PUBLISH OR USE THE IMAGES OR ANY PART OF THE IMAGES IN ANY WAY WITHOUT EXPRESS PERMISSION OF THE COPYRIGHT HOLDER.
      • YOU MAY NOT ALTER, MANIPULATE ANY PART OF OUR DESIGNS OR SAMPLE IMAGES WITHOUT CONSENT FROM THE COPYRIGHT HOLDER.
      • YOU MAY NOT COPY OR USE THE VERBIAGE DESCRIBING OUR BUSINESS LISTED ABOVE FOR ANY REASON.
      • YOU ARE STRICTLY PROHIBITED!
      • Any redistribution or reproduction of part or all of the contents in any form is prohibited. Selling images using Photo Prop Floors & Backdrops, LLC's designs or ANY elements within the designs, in any other format (such as templates, websites, brochures, or as a digital backdrops) is prohibited. Any re-purposing or redistribution is illegal and is subject to prosecution.  You may not distribute, rent/lease or commercially exploit the content in any manner, nor may you transmit it or store electronic copies of the artwork or store it on any other website or other form of electronic retrieval system, whatsoever, without expressed written permission of Photo Prop Floors & Backdrops, LLC.
      Photo Prop Floors & Backdrops, LLC reserves the right to use tagged images from facebook on our website and in advertisements on facebook.

      © Copyright for all sample images remains with the photographer.
      © Copyright for all designs remains with Photo Prop Floors & Backdrops, LLC.
      © Copyright for our Baseboards designs remains with Photo Prop Floors & Backdrops, LLC
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