Customer Responsibility
It is the customer's responsibility to thoroughly read product descriptions, the Materials Overview, policies, FAQs, and Terms & Conditions prior to purchase. By completing your order, you acknowledge that you have reviewed and accepted this information.
Color Disclaimer / Printing Process
Please note that colors may appear differently on your screen than they do in print. We are not responsible for slight color variations between digital mockups and the final printed product. All digital screens (phones, tablets, monitors) display color using the sRGB color mode which is optimized for light-based display, not print. However, our FABRIC BASED backdrops and floordrops, non skid floormats, and flat mats are professionally printed using dye sublimation, a process that uses CMYK color values (Cyan, Magenta, Yellow, and Black). This is standard for most high-quality printing.Because of this difference: What you see on your screen (sRGB) may not exactly match the printed product (CMYK). The printer must convert your sRGB file to CMYK, and during this conversion, some colors may shift. Colors like neons, metallics (e.g., gold), and rich purples/blues are especially difficult to match exactly because they fall outside CMYK's printable range. Solid colors or soft gradients may also appear slightly different in print compared to your digital preview. This is a normal part of the print process, and slight variations are to be expected. We do our best to maintain color integrity, but perfect screen-to-print matching is not guaranteed in this process.
Our design prints may differ in color, tone and saturation if printed to different fabric versus a non skid floor mat. Each can have a different colour profile, saturation and tone. Please do not attempt to match in different fabrics. Color may also vary slightly between materials due to the nature of how each substrate absorbs and renders ink. We do not offer refunds, exchanges, or reprints based on perceived color discrepancies, as these are a natural result of the printing process.
Due to the wide variety of monitor settings, screen calibrations, and individual viewing environments, we cannot guarantee that the colors shown on your device will exactly match the colors of the printed backdrop. Slight variations in color, texture, or size may occur, and these do not qualify as defects.
White Unprinted / Light Colored Backdrops:
Our fabric prints and floormats are created using the dye sublimation process, where heat is used to turn solid dye into gas, which then permanently bonds with the fabric fibers. This produces a durable, vibrant, and long-lasting print that won't peel or crack when used and cared for properly.
Dye sublimation uses the CMYK color model, but it cannot print white ink. Any areas meant to appear white in your design will simply be left unprinted, allowing the base color of the fabric to show through. As such, if the fabric is not a bright, neutral white, those areas may appear slightly grey, blue, or magenta depending on the fabric tint and lighting.
If your project requires precise, clean whites without any tint, we recommend checking with us before ordering or considering another material or printing process better suited for your specific needs.
Large Format Printing
Large-format photographic backdrops are intended to be viewed and photographed from normal photographic working distances. Inspection from only a few inches away is not representative of their intended use and is not an appropriate method for evaluating print quality.
Material & Print Disclaimer
Due to the nature of large-format and digital printing, small flaws or inconsistencies may occasionally occur, especially in solid-color, semi-solid, and textured designs. These types of prints are purchased at your own risk, and minor printing imperfections will not be eligible for return, reprint, or refund.
Due to the nature of fabric printing, minor flaws should be expected. Occasionally, small fibers or pieces of fuzz may dislodge during the printing process, resulting in tiny white/unprinted spots. These are a natural part of the material and are not considered defects. If your print arrives with a small spot or mark, it may be due to the high-traffic environment of the print facility. We recommend washing the item on a gentle, cold cycle to remove any surface transfer marks before reaching out.
Vinyl Prints: Vinyl is made through a compounding process where resin and additives are mixed. As a result, minor blemishes or variations in texture may occur. These natural characteristics do not affect the quality of the print or its photographic performance and are not considered defects.
Hand-Cutting/Print Sizing: Please note that some of our materials may be hand-cut, which may result in slight variations in the final dimensions. While we strive to match the advertised size as closely as possible, small discrepancies can occur due to the handmade nature of the cutting process. These minor differences are not considered defects but rather a normal characteristic of handcrafted production.
Due to the heat transfer process and hemming, some designs may lose a slight portion along the edges.
Materials manufactured by different approved production facilities may exhibit slight differences in texture (hand feel), finish, backing, thickness, stitching, hemming, trim colors, or other manufacturing characteristics. These normal variations are inherent to the manufacturing process and do not constitute defects.
AI-Generated Design Disclaimer
Some of our backdrop designs are created using AI-assisted digital tools. This design process can occasionally produce minor surreal elements or irregularities, such as unusual object shapes, slight asymmetry, or abstract details. Minor anomalies such as irregular patterns, surreal textures, or unexpected visual elements may be present. These characteristics are a natural and expected part of AI-generated artwork, and they contribute to the unique, artistic feel of each design.
They are not considered flaws, defects, or grounds for return or refund. We recommend reviewing all product photos and close-up views before placing an order. If you have questions about a specific design, please feel free to reach out prior to purchasing.
Handmade Designs
Many of our backdrop designs are handcrafted. As a result, slight imperfections, variations, or irregularities may occur. These are considered normal and are an intentional part of the artisanal process. Such characteristics contribute to the uniqueness and charm of each piece and will not be considered defects. We do not offer refunds, reprints, or exchanges for minor flaws inherent to handmade sets. We encourage customers to carefully review product images and descriptions before placing an order.
Sourcing of materials, and the ongoing availability of our current existing fabrics:
To provide the highest quality products and the most efficient turnaround times, Photo Prop Floors & Backdrops, LLC partners with multiple approved professional production facilities worldwide.
As with many professionally manufactured photographic products, materials, manufacturing methods, and component availability may evolve over time as manufacturers improve products, production processes, or material availability. Minor manufacturing variations may occur between approved production facilities or production batches.
These variations may include slight differences in texture (hand feel), finish, thickness, backing, edge finishing, stitching, trim colors, silicone edge color, hemming, or other manufacturing characteristics depending on the product ordered.
Such variations are considered normal manufacturing characteristics and do not constitute a defect, provided the finished product performs as intended and meets our quality standards. These variations do not affect the intended function, print quality, durability, or professional performance of the finished product.
The exact base textile, yarn construction, coating, or backing used to manufacture a product is not guaranteed unless expressly stated within the product listing.
Photo Prop Floors & Backdrops, LLC reserves the right to utilize equivalent professional-grade materials that meet our quality standards and are appropriate for the intended application of each product.
SEG Sleeve Care & Stain Notice
Our SEG Sleeves are manufactured using professional polyester display fabrics intended for photographic applications. As with all textile products, prompt cleaning is recommended if the fabric becomes soiled.
Some substances, including oil-based foods, paints, dyes, cosmetics, or heavily pigmented materials, may permanently stain certain fabrics.
Customers are responsible for the care and use of their products. Staining resulting from use is not considered a manufacturing defect and is not eligible for refund, replacement, or reprint.
Sales or Promotions
Photo Prop Floors & Backdrops, LLC shall have the right to refuse, cancel, or end any sales advertised at any time during the sale period. It is at Photo Prop Floors & Backdrops, LLC's sole discretion to have promotions on this or any other site. If a said sale is canceled or ends early, Photo Prop Floors & Backdrops, LLC shall not be responsible to offer the discount or promotion after the sale has ceased.
Current sales or promotions do not apply to prior orders.
Turnaround Time
Our production and shipping timelines vary based on the type and volume of your order. While we strive to fulfill all orders as quickly as possible, we cannot guarantee exact delivery dates unless otherwise agreed upon in writing. Delays due to shipping carriers or unforeseen circumstances are not within our control. Please see our FAQs for turnaround estimates for each region we support.
Production and shipping timelines are estimates and not guaranteed. Delays can occur due to high order volumes, especially during sales, and we advised that you do not schedule photoshoots until you have received their products.
Production facilities may be selected at our discretion based on manufacturing capacity, product specifications, geographic region, and turnaround time.
Typographical Errors
In the event a product or sale is listed incorrectly or at an incorrect price due to typographical error or error in pricing information received from our suppliers, Photo Prop Floors & Backdrops, LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Photo Prop Floors & Backdrops, LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your payment method billed. If your payment account has already been charged for the purchase and your order is canceled, Photo Prop Floors & Backdrops, LLC shall immediately issue a credit to your account in the amount of the incorrect price.
Shipping Fees:
Additional shipping fees may apply for orders containing multiple items, especially if they ship from different locations. Customers will be contacted to cover any additional shipping costs before printing commences.
Cold Weather Shipping Notice:
If your vinyl backdrop or floor arrives during freezing temperatures, it may appear wavy, rippled, or “bubbly” when first unrolled. This is normal. Vinyl firms up during cold transit and needs warmth to relax back to its smooth state once indoors. Lay it flat in a warm room and allow it to reach room temperature. If the floor surface is cold, warming the space or gently warming the vinyl with a hair dryer while smoothing by hand can help it relax more quickly. Holding the edges flat while it cools can also help it settle.
This is a temperature-related effect, not a defect. Once warmed and relaxed, the vinyl will remain smooth. When possible, allow your package to warm indoors for a few hours before unrolling during winter deliveries.
International Shipping:
If your order is being shipped from outside of your home country, you are solely responsible for any customs fees, import duties, taxes, or additional delivery charges that may be imposed by your country’s customs authority or postal service. These charges are not included in the item price or shipping cost. Photo Prop Floors & Backdrops, LLC is not responsible for delays or additional charges resulting from customs processing. We recommend checking with your local customs office for more information before placing your order.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. We do not have details on this information so please contact your local customs office for details. Shipping laws are different in each country.
Payment
We accept payment via Paypal, credit card, and Klarna (where available). Please be sure to provide your correct address and telephone number when you submit your order. Incorrect information could cause a delay in processing your order. Your credit card will be billed upon submission of your payment.
Taxes
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Georgia, USA.
Links
This site may contain links to other sites on the Internet
that are owned and operated by third parties. You acknowledge that we're not
responsible for the operation of or content located on or through any such
site.
Refusal of Service
We reserve the right to refuse service or future orders to anyone who violates our policies, engages in abusive behavior, or attempts to defraud the company.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Photo Prop Floors & Backdrops, LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Photo Prop Floors & Backdrops, LLC reserves the right to source production through any approved manufacturing facility capable of producing products that meet our quality standards.
Shipping Loss & Damage Disclaimer
Once the product has been handed over to the carrier, we are not responsible for any delays, damage, or loss caused during shipping. If your item arrives damaged or does not arrive at all, you must file a claim directly with the shipping carrier.
Orders marked as "delivered" by the shipping carrier are considered delivered. We are not responsible for packages stolen after delivery. Please ensure your shipping address is secure and accurate.
Customers are responsible for inspecting their order promptly upon delivery and notifying us of any manufacturing defects within the timeframe stated in these Terms & Conditions.
Digital Downloads
Digital products are non-refundable and are the customer's responsibility to ensure you have the necessary software to use the files.
Returns, Refunds, & Cancellations
Due to the custom nature of our products, all sales are final. We do not accept returns or exchanges unless there is a manufacturing defect or an error on our part. Cancellations are not permitted once production has begun. If you notice an issue with your order, please contact us within 48 hours of delivery.
Normal manufacturing variations, including but not limited to differences in material texture (hand feel), finish, backing, stretch characteristics, stitching, hemming, trim colors, silicone edge color, or other manufacturing characteristics, are not considered manufacturing defects and are therefore not eligible for return, refund, exchange, or reprint.
A manufacturing defect refers to an error in production that materially affects the intended function or usability of the product. Personal preference, differences in texture, hand feel, finish, backing, or other normal manufacturing characteristics do not constitute manufacturing defects.
Order Customization Errors
We are not responsible for errors in customer-submitted customization details, including incorrect spelling, file uploads, sizing, or design approvals. Please review all submissions carefully before finalizing your order.
Chargeback & Fraudulent Dispute
Customers who initiate a chargeback without first contacting us to resolve an issue may be banned from future purchases and reported to relevant fraud prevention databases. We reserve the right to dispute and pursue chargebacks to the fullest extent of the law.
Copyright Notice
When you purchase a physical product from us, you are granted a personal-use license to use that item in your own photography sessions and business marketing. This does not grant permission to reproduce, alter, or distribute the design in any form, nor to use it as part of any product for resale or commercial redistribution.
Violations of these intellectual property terms may result in legal action, including civil and/or criminal penalties. We actively monitor usage of our content and designs online, including marketplaces and social media.
Social Media
We love seeing how you use our products! Feel free to share your images featuring Photo Prop Floors & Backdrops, LLC products by tagging us on Instagram or posting in our Facebook Group or on our Facebook Fan Page.
By tagging, submitting, or sharing images with us, you grant Photo Prop Floors & Backdrops, LLC a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, and publish those images for marketing, promotional, and advertising purposes, including but not limited to use on our website, Etsy shops, Pinterest, social media platforms, and email marketing.
You confirm that you own or have obtained the necessary rights and permissions to share these images and that such use will not infringe on the rights of any third party.
Limitation of Liability
Photo Prop Floors & Backdrops, LLC shall not be liable for any incidental, consequential, indirect, or punitive damages including lost profits, arising out of the use or inability to use our products. Our total liability shall in no event exceed the purchase price paid for the specific product(s) at issue.
Governing Law
These Terms & Conditions and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions.
Any disputes or claims arising out of or in connection with these Terms, your use of our website, or any products or services purchased from Photo Prop Floors & Backdrops, LLC shall be subject to the exclusive jurisdiction of the state and federal courts located in Georgia.
Unexpected Events / Delays
We shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, labor strikes, equipment failures, governmental actions, carrier disruptions, pandemics, or weather-related delays.
We are not liable for any indirect, incidental, or consequential damages,
Product Use
It is the customer’s responsibility to ensure that their use of our products complies with all applicable local laws, professional standards, and copyright restrictions. Photo Prop Floors & Backdrops, LLC is not responsible for any legal claims that may arise from the use of our designs in your business or marketing.
Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Photo Prop Floors & Backdrops, LLC signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
Indemnification
You agree to indemnify, defend, and hold harmless Photo Prop Floors & Backdrops, LLC, its owners, employees, contractors, affiliates, service providers, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or related to your misuse of our website, products, designs, or services; your violation of these Terms & Conditions; your violation of any applicable law; or your infringement or violation of the rights of any third party.
